Open the unread message
Where you are: The programme tab shows a new patient message.
What to do: Select Messages.
Complete when: The programme conversation opens with the patient's message.
Workforce guide
Reply to a patient message
Open an unread programme message and reply to the patient securely.
Write the reply
Where you are: The patient's message is visible.
What to do: Write your reply and press Enter.
Complete when: The reply is sent through the secure conversation.
Confirm the reply
Where you are: The reply has been sent.
What to do: Check that it appears in the conversation.
Complete when: The sent reply is visible in the message history.